Financial Services: Case 2

The Power of kloudtrack®When the home office of Jefferson Pilot was investigating document management systems, they needed a centralized system that was secure, NASD/SEC compliant, failsafe, accessible through many satellite offices, and it had to be customized. kloudtrack® met all of these objectives. Today, many of Jefferson Pilot’s Offices of Supervisory Jurisdiction – from Connecticut to California – are enjoying greater productivity, more efficient communication, and a dramatic reduction in the number of paper files.

“Sooner or later, [you're] tired of buying filing cabinets.” -Pat Watka, Tristate

IMPROVED COMMUNICATION WITH REMOTE OFFICES

Pat Watka at Tristate has been working on kloudtrack® for several years, inputting hundreds of thousands of pages. “One thing that is very convenient is that the home office can go in and check kloudtrack® before they call me.” In the past, this process would involve a phone call, then a search for the hard copy document in a filing cabinet, then copying and faxing the document to the home office. With the time stamp feature, you can tell exactly when a document was scanned and sent.

“It’s not uncommon when you send things in the mail, that they don’t get where they’re supposed to.”

If a rep calls looking for a Change of Broker Dealer form, Pat can quickly find the file in kloudtrack® and then fax all or part of the document to the rep using Winfax without ever having to leave her desk.

A SERVICE PROVIDER YOU CAN COUNT ON

Implementing new document management technology represents a change in the way you do business, and kloudtrack® understands that the initial launch phase is a critical time. “It’s a three-step process, but once it’s in, it’s worth it,” said Pat. kloudtrack® representatives help you get your files uploaded into the system, determine how you will categorize your data so it can be efficiently retrieved, and then work with you and your staff to get you acclimated to the system within a matter of weeks, not months. Pat appreciates how easy it has been to work with the kloudtrack® team in solving problems and answering questions. “[They've] always been really good at getting back to me.

On July 5, 2010, posted in: Case Studies by
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